Shipping & Delivery

Carriers
We use UPS, USPS, FedEx, and other major carriers to deliver your order. The system will automatically select the most suitable carrier based on your shipping address to ensure efficient delivery. If you wish to specify a particular carrier, please leave a note in your order comments or contact our customer service team at support@pureaudible.com, and we will do our best to accommodate your request.

Order Processing Time
All orders are processed and shipped within 1–2 business days (excluding holidays).

Split Shipments
If your order includes multiple items, they may be shipped in separate packages. You will not be charged any additional shipping fees for split shipments.

Delivery Timeframes
PureAudible offers free standard shipping on all hearing aid products. Standard delivery typically takes 2–7 business days. We also offer expedited shipping at an additional cost, which will be borne by you.
Please note:

Delivery timeframes are calculated from the date of shipment, not from the order date, and do not include the 1–2 business day processing time.
Remote areas may experience longer delivery times.
Holidays, severe weather, and other force majeure events may cause delivery delays.

Shipping Area
We currently ship to the 48 contiguous United States. The following areas are not supported for delivery:

Hawaii and Alaska
U.S. islands and overseas territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands, etc.)
Military bases (APO/FPO/DPO addresses)
PO Box addresses

Disclaimer
All delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by carrier performance, weather conditions, holidays, or other unforeseen circumstances beyond our reasonable control.

Contact Us
If you have any questions about shipping, delivery, or your order status, please do not hesitate to contact us at support@pureaudible.com. Our support team is here to help and will respond promptly.