Warranty

Eligibility

This warranty applies exclusively to brand new products purchased directly through PureAudible official channels, including our official website, official authorized e‑commerce flagship stores, and authorized physical retailers.

Products purchased second‑hand, from unauthorized resellers, or through non‑official channels are not covered.

The warranty is valid only for the original purchaser and is non‑transferable. It does not extend to subsequent owners or users.

Warranty Start Date

The warranty period begins on the date you receive the product, and lasts for 2 years.

Warranty Remedy

PureAudible will, at its sole discretion, repair or replace any defective product that is confirmed to have manufacturing defects or performance malfunctions, at no additional charge to you.

If the original product model has been discontinued, PureAudible reserves the right to substitute it with a replacement product of comparable functionality and value, or to offer an alternative solution that we deem reasonable and satisfactory to the customer.

Exclusions – What Is Not Covered

Installation, Use, and Maintenance

• Failure to pair, charge, wear, or store the product in accordance with the provided instructions;
• Misuse, abuse, or neglect (e.g., forcibly pulling cables, dropping, crushing);
• Normal wear and tear (e.g., surface scratches, aging of ear tips, wear on charging contacts);
• Unauthorized disassembly, modification, or repair of the product.

External Factors

• Damage caused by liquid ingress (water, beverages, rain, etc.), unless the product is explicitly rated for water resistance and the damage occurs within that rating;
• Physical damage from drops, impacts, or collisions;
• Fire, theft, traffic accidents, or other accidental events.

Specific Exclusions for Audio Products

• Excessively high volume: Damage to speaker drivers caused by prolonged or short‑term use at ultra‑high volume levels;
• Cable damage: Broken cables or poor connections resulting from tangling, pulling, or excessive bending;
• Natural battery degradation: Reduction in battery capacity due to normal charge‑discharge cycles (generally, a decline of less than 20% from the rated capacity is not considered a defect);
• Consumable parts: Loss or damage of ear tips, silicone tips, and other accessories;
• Bluetooth connectivity issues: Problems arising from user device compatibility or external signal interference, rather than from a hardware defect in the product.

Channel Exclusions

• Products purchased from unauthorized PureAudible dealers or unrecognized third‑party platforms;
• Products sold at a discount of more than 50% off the original retail price, or products clearly marked as “clearance,” “used,” “refurbished,” “display models,” or “blemished.”

How to File a Warranty Claim

To initiate a warranty claim, please provide our customer service team with the following information:

• Your order number or the email address used at checkout;
• Product name / model / SKU;
• A detailed description of the issue, including when it occurred, the usage environment, and the specific symptoms;
• Photos or videos showing the damage or defect clearly.

Return Authorization (RA) Requirement

Important: Before returning any product, you must first obtain a Return Authorization (RA) number from our customer service team.

Any product returned without an RA number clearly written on the outside of the package will not be accepted and may be returned to you at your expense.

Limitation of Liability

To the maximum extent permitted by law, PureAudible shall not be liable for any consequential or incidental damages arising from the use or inability to use our products. This includes, but is not limited to, damage to other property, loss of time, loss of income, or any other indirect losses.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or country to country.

Contact Us

If you have any questions or need to file a warranty claim, please reach out to us through any of the following channels:

• Online Chat – available on our website (response within 1 business day);
• Email: support@pureaudible.com (we reply within 1 business day);
• Contact Us form – submit your inquiry via the online form on our website.